State Farm® Insurance Agent Diane Banks
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Clara Parker
August 22, 2025
5
out of
5
rating by Clara Parker
"This business is everything I hoped it would be! Tara was wonderful, at not only answering my questions but taking the bull by the horns and getting things done!!! Solved multiple issues in one visit! So happy that I changed agents! Thank you for making my life easier!"
We responded:
"Ms. Parker--Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with Tara and our State Farm office! If you ever have any questions or need assistance, we’re here to help! Welcome to the agency! Diane"
Eric Epstein
August 14, 2025
5
out of
5
rating by Eric Epstein
"Tara and the folks at the Diane Banks agency were fantastic! I was nervous about moving to Florida, especially moving my boat to Florida permanently. I had heard so many horror stories. Tara’s expertise in boats, especially catamarans made it so easy for me. She answered all my questions, did all the paperwork, and coordinated with me what I needed to do. I still can’t believe she was able to make it so easy."
We responded:
"Thank you, Eric, for your 5-star review! We are thrilled to have made this process easy for you. Providing excellent customer service is our #1 goal! My State Farm team and I are happy to be your good neighbor! Diane"
Will Eubanks
August 6, 2025
5
out of
5
rating by Will Eubanks
"Tara was very helpful and thorough."
We responded:
"Will--Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Tara and our office; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Diane"
Avery Davis
August 4, 2025
5
out of
5
rating by Avery Davis
"Pam, a GIANT thank you. Thank you for being patient with Jennifer. Thank you for taking the extra time to explain details and walk her through the process of transferring all her business to State Farm."
We responded:
"Avery, thank you so much for your feedback! It’s our pleasure to assist your mom with her insurance needs. If there is anything else we can do to help, please let us know! Diane"
Victoria Carbajal
August 4, 2025
5
out of
5
rating by Victoria Carbajal
"Thank you Ms Pam, you took the time out of your busy schedule to help my mom understand her new policies. We are very grateful for your help and guidance!"
We responded:
"Thank you, Victoria, for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Pam and our office. Your satisfaction is our top priority! We look forward to continuing to support your mom's insurance needs. Diane"
Jen Carbajal
July 30, 2025
5
out of
5
rating by Jen Carbajal
"Thoroughly enjoyed working with Pam at this office. She went above and beyond her normal work duties. I would definitely recommend this office using Pam as your representative"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Joseph Carbajal
July 30, 2025
5
out of
5
rating by Joseph Carbajal
"Thank you Pam for caring and taking the time to explain everything and how it works. You went above and beyond the normal. I would greatly recommend this office and to use Pam as your representative!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Diane"
David Wilson
July 30, 2025
5
out of
5
rating by David Wilson
"Very easy to get boat insurance! Sarah is amazing!"
We responded:
"David--Thank you for your review! We are delighted to know you had a great experience with Sara and our office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! We appreciate your business! Diane"
Pierce Lambert
July 30, 2025
5
out of
5
rating by Pierce Lambert
"Wonderful people to work with Highly Recommend."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Thanks again--Diane"
Ronald Johns
July 26, 2025
5
out of
5
rating by Ronald Johns
"Great People.. almost like FAMILY ❣️"
We responded:
"What outstanding feedback, Ronald! Thank you so much. That means the world to us and we're so glad that you feel that way. Providing premier customer service is what we're here to do. Let us know if we can help you with anything else! "
Anoush AminAveh
July 25, 2025
5
out of
5
rating by Anoush AminAveh
"Thank you Pamela, you have been a great help."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Diane"
Jade Long
July 25, 2025
5
out of
5
rating by Jade Long
"Sara was a God send! Carolyn from Sunshine Cruising Yachts recommended i call the local GCS State Farm when we told her we would have to leave Florida because we could not find boat insurance that would cover us during hurricane season and not totally bankrupt us. sara was not only able to offer us insurance that would allow us to keep the boat in Florida during hurricane season but it was way more affordable than everywhere else we had shopped. In addition to that Sara took the time to answer all the questions we had and was immensely patient and kind. We highly recommend Green Cove Springs State Farm for all your insurance needs!"
We responded:
"Jade-- Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Diane"
Mark Szwabo
July 18, 2025
5
out of
5
rating by Mark Szwabo
"Friendly, fast and quick, thanks so much."
We responded:
"Mark--Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Diane"
Hugo H. Cardet
June 26, 2025
5
out of
5
rating by Hugo H. Cardet
"This people are great professionals, very responsive and dedicated"
Jason Boone
June 23, 2025
1
out of
5
rating by Jason Boone
"1 star is lowest? I am not sure how State Farm gets worse by the day, but they do. The Diane Banks agency tops the list for poor customer service. Here is the most recent example: I cancelled my truck policy, but too close to when the auto payment would be taken (I'm OK with this) and told it would not be refunded but apply to other policy (not ideal but ok). I then called to cancel the other policy a week later. I was told they did not know the amount of the credit I will receive. And told they currently show a $98 credit. The problem is the policy cancelled should have left over $200 is credit. I asked for the details of that $98 and was told "you will have to wait." For what???? If you can see the current credit amount how is the derived? This is simple math. When asked for details I was told I could not "bully my way to an answer." I said nothing to bully anyone; I asked for the details my my credit. This is the most recent of many issues. I don't know if I am more excited to cancel because of the bad service (and they don't even care to try) or crazy high cost. I switched to progressive and saved $167/month for the SAME POLICY. I don't know how they even justify rates."
We responded:
"Jason-- Thank you for your feedback! We strive daily to provide exceptional customer service. We hate we've missed the mark with you in the past. But we are very happy Jasmine "saved the day". We will continue to work hard to earn that fifth star. Thanks again for your feedback. Diane"
kathy
June 21, 2025
5
out of
5
rating by kathy
"She was very pleasant and well informed about auto insurance and explained how I could get a lower rate for good auto insurance."
We responded:
"Kathy--Thank you for taking the time to share your thoughts! We’re so glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Welcome to the State Farm Family! Diane"
John Roberto
June 18, 2025
5
out of
5
rating by John Roberto
"The alpha staff here was very competent, concise, and I was able to get coverage same day at a very good price"
We responded:
"Thank you, John! We appreciate your review and are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Diane"
Mary McQuhae
June 17, 2025
5
out of
5
rating by Mary McQuhae
"What an amazing customer experience with Sara! She quickly took all my information and provided a very timely quote. Very impressed on the follow up. 5+ stars"
We responded:
"Mary, Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Sara; your satisfaction is our top priority! We look forward to continuing to be your Good Neighbor! Diane"
Tim Greene
June 12, 2025
5
out of
5
rating by Tim Greene
"Always such a pleasure to deal with this group of ladies."
We responded:
"Tim, Thank you for taking the time to share your thoughts with us! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Diane"
Jeremy Hougland
June 3, 2025
5
out of
5
rating by Jeremy Hougland
"Jasmine LaRue is the bomb knows what she's doing hook you right up highly recommend seeing her"
We responded:
"Thanks Jeremy! We appreciate your review and are delighted to know you had a great experience with Jasmine! Our customers are our #1 priority! If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Diane"
Tommy Akers
May 20, 2025
5
out of
5
rating by Tommy Akers
"Great experience and great help getting started, there are many great options for individuals with particular needs for there vehicles and other items."
Timothy Gressett
May 12, 2025
5
out of
5
rating by Timothy Gressett
"Tara was easy to work with and she got the coverage I wanted at a lower rate than what I was paying with BoatUS."
We responded:
"Timothy--thank you for your feedback! It’s our pleasure to assist you with your insurance needs and we are happy to have saved you some money! If there is anything else we can do to help, please let us know! Diane"
Douglas Fechter
April 23, 2025
5
out of
5
rating by Douglas Fechter
"Very friendly and professional, Pam Kirby was a pleasure to work with."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Ralph Stephens
April 22, 2025
5
out of
5
rating by Ralph Stephens
"Professionally run office and responsive staff."
We responded:
"Ralph--We are honored by your positive feedback and appreciate your long-term loyalty to State Farm! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Diane"
Debbie Brown
April 17, 2025
5
out of
5
rating by Debbie Brown
"I have used Diane Banks’s State Farm agency for over 17 years they are the best I have many lines of business with them and always been treated with the upmost professionalism simply the best"
We responded:
"Debbie--Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. It has been our pleasure to take care of you and your family. Diane"