State Farm® Insurance Agent Diane Banks
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Bill Angelus
February 24, 2026
5
out of
5
rating by Bill Angelus
"Great service"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Diane Banks’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help! Diane"
Bill Clements
January 20, 2026
4
out of
5
rating by Bill Clements
"Very pleasant to work with. Had to get a survey on my boat to acquire liability insurance. I understand to a point. Some items that had to be addressed included the surveyors recommendation to install a second smoke and carbon alarm; the interior is only 20’ long?? But I complied. We will see how it goes from here."
We responded:
"Bill--Thank you for taking the time to share your positive experience! We are so pleased to hear that you are satisfied with your interactions with State Farm Agent Diane Banks’s Team. Diane"
Alyssa Hendricks
January 5, 2026
5
out of
5
rating by Alyssa Hendricks
"Jasmine was amazing. She greeted me with kindness and helped me with everything I needed help. She was patient and explained everything I had questions about."
We responded:
"Alyssa...Thank you so much for your kind words! We're thrilled to hear that Jasmine provided you with such a positive experience. She truly cares about helping our customers and making sure all your questions are answered. We appreciate your feedback and hope to assist you again in the future! Diane"
Debbie Jones
January 5, 2026
5
out of
5
rating by Debbie Jones
"This location offers a great team and stellar customer service. I was with them previously and returned. My agent Sarah is the best. She is the go to for all your insurance needs."
We responded:
"Debbie...Thank you for your wonderful review! We're delighted to hear that our team continues to provide stellar customer service and that you had such a great experience with Sara. We’re lucky to have her as part of our team, and we’re glad she could assist you with all your insurance needs. We look forward to serving you again! Diane"
Mendy Adams
December 13, 2025
5
out of
5
rating by Mendy Adams
"We love the Diane Banks agency for State Farm. Always very responsive and helpful. Pam Kirby is an amazing representative to work with there. A very pleasant and professional experience."
We responded:
"Thank you, Mendy, for your 5-star review! Providing exceptional customer service is our #1 priority, and we are thrilled you were pleased. My State Farm team and I are happy to be your good neighbor! Diane"
Greg “Gccinkman” Cassell
November 29, 2025
5
out of
5
rating by Greg “Gccinkman” Cassell
"Diane is the most friendly and professional agent I have ever worked with. She definitely looks out for her customers, and provides them with the best coverage plan for their needs. She stays in contact and follows up constantly. She explains everything and makes sure you understand your policy 100%. She makes it easy to understand and gives you peace of mind in understanding your policy. Thank you Diane!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Sonia Echevarria
October 29, 2025
5
out of
5
rating by Sonia Echevarria
"From my first call to the most recent I have been completely satisfied with the service I have received. Jasmine has been great. She's patient and in my opinion very knowledgeable. When she had to call me back she has done so in a timely manner."
We responded:
"Sonia--Thank you so much for your kind words and positive feedback! We're thrilled to hear that Jasmine provided you with patient, knowledgeable, and timely service throughout your experience. We truly appreciate your trust and look forward to having you as a Good Neighbor for many years to come! Diane"
Mike Owen
October 23, 2025
5
out of
5
rating by Mike Owen
"Jasmine did a great job on finding us affordable Home owners insurance. Very polite and helpful. Thank you, Michael Owen"
We responded:
"Mike--We are honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Diane"
Kathryn Alderman
September 22, 2025
5
out of
5
rating by Kathryn Alderman
"I am a 70 year old female on a limited income but have all the expenses that everyone has. Auto insurance is not a luxury; it is required. It was increasingly difficult to pay the monthly.premium.
Tara at Diane Banks Agency called me to see if i would like an auto insurance quote from State Farm. Tara helped me by almost halving the auto insurance premium charged by my previous carrier. Tara and all the ladies at Diane Banks Agency are pleasant and professional. Thanks so much."
We responded:
"Kathryn--Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority, and we love saving our customers money! We look forward to continuing to support your insurance needs. Diane"
Jim Roebuck
August 27, 2025
5
out of
5
rating by Jim Roebuck
"Friendly and helpful. Great service!"
We responded:
"Jim--thanks for your 5-Star Review!. We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Diane"
Clara Parker
August 22, 2025
5
out of
5
rating by Clara Parker
"This business is everything I hoped it would be! Tara was wonderful, at not only answering my questions but taking the bull by the horns and getting things done!!! Solved multiple issues in one visit! So happy that I changed agents! Thank you for making my life easier!"
We responded:
"Ms. Parker--Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with Tara and our State Farm office! If you ever have any questions or need assistance, we’re here to help! Welcome to the agency! Diane"
Eric Epstein
August 14, 2025
5
out of
5
rating by Eric Epstein
"Tara and the folks at the Diane Banks agency were fantastic! I was nervous about moving to Florida, especially moving my boat to Florida permanently. I had heard so many horror stories. Tara’s expertise in boats, especially catamarans made it so easy for me. She answered all my questions, did all the paperwork, and coordinated with me what I needed to do. I still can’t believe she was able to make it so easy."
We responded:
"Thank you, Eric, for your 5-star review! We are thrilled to have made this process easy for you. Providing excellent customer service is our #1 goal! My State Farm team and I are happy to be your good neighbor! Diane"
Will Eubanks
August 6, 2025
5
out of
5
rating by Will Eubanks
"Tara was very helpful and thorough."
We responded:
"Will--Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Tara and our office; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Diane"
Victoria Carbajal
August 4, 2025
5
out of
5
rating by Victoria Carbajal
"Thank you Ms Pam, you took the time out of your busy schedule to help my mom understand her new policies. We are very grateful for your help and guidance!"
We responded:
"Thank you, Victoria, for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Pam and our office. Your satisfaction is our top priority! We look forward to continuing to support your mom's insurance needs. Diane"
Jen Carbajal
July 30, 2025
5
out of
5
rating by Jen Carbajal
"Thoroughly enjoyed working with Pam at this office. She went above and beyond her normal work duties. I would definitely recommend this office using Pam as your representative"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
David Wilson
July 30, 2025
5
out of
5
rating by David Wilson
"Very easy to get boat insurance! Sarah is amazing!"
We responded:
"David--Thank you for your review! We are delighted to know you had a great experience with Sara and our office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! We appreciate your business! Diane"
Ronald Johns
July 26, 2025
5
out of
5
rating by Ronald Johns
"Great People.. almost like FAMILY ❣️"
We responded:
"What outstanding feedback, Ronald! Thank you so much. That means the world to us and we're so glad that you feel that way. Providing premier customer service is what we're here to do. Let us know if we can help you with anything else! "
Jade Long
July 25, 2025
5
out of
5
rating by Jade Long
"Sara was a God send! Carolyn from Sunshine Cruising Yachts recommended i call the local GCS State Farm when we told her we would have to leave Florida because we could not find boat insurance that would cover us during hurricane season and not totally bankrupt us. sara was not only able to offer us insurance that would allow us to keep the boat in Florida during hurricane season but it was way more affordable than everywhere else we had shopped. In addition to that Sara took the time to answer all the questions we had and was immensely patient and kind. We highly recommend Green Cove Springs State Farm for all your insurance needs!"
We responded:
"Jade-- Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Diane"
Mark Szwabo
July 18, 2025
5
out of
5
rating by Mark Szwabo
"Friendly, fast and quick, thanks so much."
We responded:
"Mark--Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Diane"
Hugo H. Cardet
June 26, 2025
5
out of
5
rating by Hugo H. Cardet
"This people are great professionals, very responsive and dedicated"
We responded:
"Hugo--Thank you so much for your wonderful review! We’re delighted to hear that you found our team to be professional, responsive, and dedicated. Providing excellent service is our top priority, and your feedback means a lot to us. We look forward to continuing to assist you in the future! Diane"
Jason Boone
June 23, 2025
1
out of
5
rating by Jason Boone
"1 star is lowest? I am not sure how State Farm gets worse by the day, but they do. The Diane Banks agency tops the list for poor customer service.
Here is the most recent example: I cancelled my truck policy, but too close to when the auto payment would be taken (I'm OK with this) and told it would not be refunded but apply to other policy (not ideal but ok).
I then called to cancel the other policy a week later. I was told they did not know the amount of the credit I will receive. And told they currently show a $98 credit. The problem is the policy cancelled should have left over $200 is credit. I asked for the details of that $98 and was told "you will have to wait." For what???? If you can see the current credit amount how is the derived? This is simple math.
When asked for details I was told I could not "bully my way to an answer." I said nothing to bully anyone; I asked for the details my my credit.
This is the most recent of many issues. I don't know if I am more excited to cancel because of the bad service (and they don't even care to try) or crazy high cost. I switched to progressive and saved $167/month for the SAME POLICY. I don't know how they even justify rates."
We responded:
"Jason-- Thank you for your feedback! We strive daily to provide exceptional customer service. We hate we've missed the mark with you in the past. But we are very happy Jasmine "saved the day". We will continue to work hard to earn that fifth star. Thanks again for your feedback. Diane"
kathy
June 21, 2025
5
out of
5
rating by kathy
"She was very pleasant and well informed about auto insurance and explained how I could get a lower rate for good auto insurance."
We responded:
"Kathy--Thank you for taking the time to share your thoughts! We’re so glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Welcome to the State Farm Family! Diane"
John Roberto
June 18, 2025
5
out of
5
rating by John Roberto
"The alpha staff here was very competent, concise, and I was able to get coverage same day at a very good price"
We responded:
"Thank you, John! We appreciate your review and are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Diane"
Mary McQuhae
June 17, 2025
5
out of
5
rating by Mary McQuhae
"What an amazing customer experience with Sara! She quickly took all my information and provided a very timely quote. Very impressed on the follow up. 5+ stars"
We responded:
"Mary, Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Sara; your satisfaction is our top priority! We look forward to continuing to be your Good Neighbor! Diane"
Tim Greene
June 12, 2025
5
out of
5
rating by Tim Greene
"Always such a pleasure to deal with this group of ladies."
We responded:
"Tim, Thank you for taking the time to share your thoughts with us! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Diane"