State Farm® Insurance Agent Diane Banks
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ended Up Here
January 8, 2025
5
out of
5
rating by Ended Up Here
"Absolutely great company with awesome people. Always friendly and willing to help."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience with our team. We pride ourselves on being friendly and helpful, and it’s great to know that came through during our interaction. If you ever need anything, don’t hesitate to reach out—we’re always here to help! Diane"
Carl G
December 24, 2024
5
out of
5
rating by Carl G
"Let's Go ..Tara is the best..thanks for making my sailboat coverage process so easy! I have already recommended her to several boat owners!"
We responded:
"We’re so glad to be of assistance, Carl! Thanks for leaving us such a great review! I’ll be sure to pass along your kind words to Tara personally. If you have any other questions or concerns about your Boat Insurance, don’t hesitate to reach out. We’re always happy to help! Diane"
Robert Pickett
December 17, 2024
5
out of
5
rating by Robert Pickett
"Diane Banks is the best!"
We responded:
"Thanks for the excellent review, Rob! I appreciate you taking the time to leave me some great feedback. Please let me know if I can do anything else for you and thanks again! Diane "
Carrie Hutchins
December 10, 2024
5
out of
5
rating by Carrie Hutchins
"Pamela was nothing short of amazing today. Great customer service!"
We responded:
"Thank you for the wonderful feedback, Carrie! We're so glad to hear that Pam provided you with excellent customer service. I'll be sure to pass along your kind words to her. If you need anything else, don't hesitate to reach out! Diane"
Christina Diaz
December 10, 2024
5
out of
5
rating by Christina Diaz
"Tara did an amazing job helping me get set up. I had no idea what I needed or how to get started, but Tara was extremely patient and took the time to explain everything clearly. Her expertise was invaluable, and I truly appreciate all the help you provided."
We responded:
"Thank you so much for your kind words, Christina! We're thrilled to hear that Tara was able to assist you and make the process easier. It's great to know that her patience and knowledge made a difference in getting you set up. We truly appreciate your feedback and are so glad you had a positive experience. If you need anything else, feel free to reach out! "
Devin alford
December 6, 2024
5
out of
5
rating by Devin alford
"Pam was very kind and fun to chat with while she saved me money on my policy. 10/10"
We responded:
"Thank you for the great review, Devin! We're so glad to hear that Pam was able to make the insurance process enjoyable. Your support means a lot to us! If you need anything else, don't hesitate to reach out."
Ernest Hewitt
December 2, 2024
5
out of
5
rating by Ernest Hewitt
"Mrs LaRue Thank you so much for helping me with my insurance needs and questions! It is very nice to be greeted and confronted by a true professional."
We responded:
"We appreciate your kind review and 5 stars, Ernest! Hearing that our team here at Diane Banks State Farm Agency could assist with your insurance needs and create a fantastic experience makes our day. Thank you for your support—we’re happy to help!"
Carli B Shabazz
November 18, 2024
1
out of
5
rating by Carli B Shabazz
"🛑 Tara is the absolute WORST!!! She quoted us an amount, we then paid in full, then she gives me a call 2 weeks later to say underwriting gave a higher quote. This company is a RIP OFF!! BEWARE! Proceed with ⚠️ CAUTION ⚠️"
We responded:
"Hello Carli. We understand your frustration with underwriting, and we encourage you to give us a call or stop by so we can give you a detailed explanation as to why the price changed. Please call us at 904-284-4800. We look forward to speaking with you again soon. Diane"
Jen Weller
November 15, 2024
5
out of
5
rating by Jen Weller
"Diane is amazing, professional, extremely helpful and fast! Highly recommend!"
We responded:
"Thank you so much, Jen! We truly appreciate your kind words. We’re so glad you had a positive experience with our State Farm team. If you ever need assistance again, don't hesitate to reach out. We’re here to help!"
Alex Jones
October 21, 2024
1
out of
5
rating by Alex Jones
"Never work with Tara Johns, she quoted me two prices for auto.. Asked her to go with lowest deductible, asked her to specifically clarify what the deductible was BEFORE making payment, not once but TWICE. Made payment, then received paperwork that my deductible was 4x what I was quoted. Emailed them twice over 3 weeks with no response. When i did finally hear back, Tara was very dismissive and rude, and had no resolution. This agency might be fine, but I’d avoid working with Tara Johns. Dishonest business practices. If you have any other polices with her I’d highly recommend you review them with a sharp eye because it’s evident she doesn’t."
We responded:
"Thank you for your feedback, Alex. We’re sorry your experience with our office did not meet your expectations. Please give us a call or stop by as we would like an opportunity to discuss your issue personally. Thank you. Diane"
Dee S
September 21, 2024
5
out of
5
rating by Dee S
"Tara gave me great service. Thanks"
We responded:
"Thank you for your feedback, Dee! We're so glad to hear that Tara provided you with great service. We'll be sure to pass along your kind words to her. If you need anything else, don't hesitate to reach out. Our State Farm team is happy to help! – Diane "
Dennis BROWN
September 12, 2024
5
out of
5
rating by Dennis BROWN
"Sarah is the best!!! She has saved me so much money on my vehicles and my sailboat!!! Nothing but great vibes and good laughs!!!"
We responded:
"We’re so glad to be of assistance, Dennis! Thanks for leaving us such a great review! I’ll be sure to pass along your kind words to Sara personally. If you have any other questions or concerns about your Car Insurance or Boat Insurance, don’t hesitate to reach out. We’re always happy to help! "
Marilyn Chargualaf
September 9, 2024
5
out of
5
rating by Marilyn Chargualaf
"Met with Tara John's today. She is amazing...professional and personable. Found discounts like AARP smart driver course and other discounts. You can walk right in or call. Best agency...they can save money 💰 on vehicles or homes.😀"
We responded:
"We’re so glad to be of assistance, Marilyn! Thanks for leaving us such a great review! I’ll be sure to pass along your kind words to Tara personally. If you have any other questions or concerns about your Home Insurance or Car insurance, don’t hesitate to reach out. We’re always happy to help find you savings! Diane"
Glynda Burch
August 21, 2024
5
out of
5
rating by Glynda Burch
"I wanted to take this time to say thank you for the speedy way you handled our claim on the repairs on our car and the the towing charges. Thank you so very much."
We responded:
"Thank you, Glynda, for your kind words and for taking the time to share your experience! We’re so glad we could assist you with your insurance and claim needs. Please don’t hesitate to call or visit our office. We are more than happy to assist you with your insurance needs! – Diane "
Randall Lewis
July 22, 2024
5
out of
5
rating by Randall Lewis
"WOW! Called today and switched from USAA. Between my boat and vehicles Tara has saved me over $7,000 a year!!!! Thank You Thank You"
We responded:
"Thank you so much for the glowing 5-star review, Randall! We are delighted you had a great experience with our State Farm team. We certainly do love taking the time to help our Good Neighbors save money. Please don’t hesitate to call or visit our office at any time we’re always here to help! "
Carol Prevatt
March 15, 2024
5
out of
5
rating by Carol Prevatt
"Just your normal insurance routine questions.Staff was very helpful and nice."
We responded:
"Carol, thank you so much for your kind review! We always aim to give each customer a five star experience. P.S., I love the pictures! - Diane"
Sharon Coleman
December 21, 2023
5
out of
5
rating by Sharon Coleman
"A lot better prices and more coverage than my last insurance company"
We responded:
"We're pleased to be of service, Sharon! We certainly do love saving money for our Good Neighbors. If you have any questions or concerns about your insurance policies with us, please give us a call! We're here to help. "
Sara Guice
December 1, 2023
5
out of
5
rating by Sara Guice
"I was assisted by Sara. She answered several questions for me. She was very personable and made it an easy experience. I felt like she really cared about helping me make the right decisions. Thank you, Sara!"
We responded:
"We really DO care about our Good Neighbors, Sara! Thank you for taking the time to leave us such a pleasant review. If you have any other questions about your insurance, please give our State Farm office a call. We’re always more than happy to help. Thanks again!"
Stephanie H
November 1, 2023
5
out of
5
rating by Stephanie H
"Great customer service!"
We responded:
"Thank you so much for your great review, Stephanie! We appreciate your business, and the time you took to leave us a review. Please let us know if you have any questions about your insurance with us. We're happy to help!"
Anthony P
August 20, 2023
5
out of
5
rating by Anthony P
"Very friendly, helpful and best of all great rates. Ask for Tara, highly recommended!"
We responded:
"Anthony, thank you so much for leaving us a 5-star review! Our State Farm team is thrilled to read about your wonderful experience with Tara. We appreciate your recommendation and look forward to continuing to serve your insurance needs!"
Sheryl Waughtel
July 31, 2023
5
out of
5
rating by Sheryl Waughtel
"Excellent! Sara so friendly and knowledgeable. Saved my mother a lot money on her auto insurance. Thank you!"
We responded:
"We’re so glad to be of service, Sheryl! Thank you so much for the kind review. We sincerely appreciate it. If you or your mother have any questions about your Auto Insurance with us, please don’t hesitate to contact us. We’re always happy to assist! "
James Cotton
June 15, 2023
5
out of
5
rating by James Cotton
"I got an appointment to Talk with Thea she was great I got new home insurance and truck very happy. Glad I made the Switch."
We responded:
"Thank you for the outstanding review, James! Thea is a valuable part of our State Farm team and I'm thrilled that she was able to assist you with your Homeowners Insurance and Auto Insurance. If you have any questions or concerns, don't hesitate to stop by our office or give us a call! "
Ronald Johns
June 13, 2023
5
out of
5
rating by Ronald Johns
"Great People.. almost like FAMILY ❣️"
We responded:
"What outstanding feedback, Ronald! Thank you so much. That means the world to us and we're so glad that you feel that way. Providing premier customer service is what we're here to do. Let us know if we can help you with anything else! "
Dana Wilhelm
January 29, 2023
5
out of
5
rating by Dana Wilhelm
"Always helpful and patient with questions"
We responded:
"Thanks for the wonderful review, Dana! Customer service is the priority here at our State Farm office. If you have any questions or concerns about your insurance, don't hesitate to give us a call. We're always happy to assist. "
Tina Terrell
January 17, 2023
1
out of
5
rating by Tina Terrell
"Called and left voice mail. Stated in the out going message they would call back the same day. It's been 2 weeks. It's fair to say, they aren't calling back"